Software Document Listing By SonyEricsson

New sw R3BH002 for C902

Description:
New and improved software has been released on Emma for C902 (all kits with no software control + only initial sw control and then according to operator acceptance.)
The main improvements in R3BH002 are:

The "HW watchdog" problem which cause intermittent restarts has been solved.
Audio clipping when playing music has been solved.


Information provided by:
Customer Services
Sony Ericsson Mobile Communications AB
Reference number: 16408-71137
Created: 2008-07-14

Release of MR1 for G900


Information
Affected products
G900


Description
New software for G900 is now available on EMMA, “Service Client” and “Update Service”.

Phone SW load module version: 1203-6566 R9M003 (new)
Bluetooth SW load module: 1200-5567 R1D (same)
PDA load module version: 1203-8784 R6J825 (new)
CDF load module version: ***x-yyyy (see listed below)
TAC: 35388602
Symbian OS: 9.1

Generic EMMA script - CDF number – revision

G900 Generic World1 - 1204-3148 - R6J825 (new)
G900 Generic World2 - 1204-3149 - R6J825 (new)
G900 Generic Arabic1 - 1204-3152 - R6J825 (new)
G900 Generic Arabic2 - 1204-3153 - R6J825 (new)
G900 Generic Arabic3 - 1206-0067 - R6J825 (new)
G900 Generic France - 1204-3151 - R6J825 (new)
G900 Generic Hebrew - 1204-3155 - R6J825 (new)
G900 Generic Thai - 1206-3325 - R6J825 (new)
G900 Generic Vietnamese - 1206-3328 - R6J825 (new)

(English [UK] hard coded in all models)

Languages included in World1 with “ciphering indicator on” are;
American English (AE), Brazilian Portuguese (PB), Bulgarian (BG), Canadian French (CF), Croatian (HR), Czech (CS), Danish (DA), Dutch (NL), Estonian (ET), Finnish (FI), French (FR), German (DE), Greek (EL), Italian (IT), Hungarian (HU), Latin American Spanish (XL), Latvian (LV), Lithuanian (LT), Norwegian (NO), Polish (PL), Portuguese (PT), Romanian (RO), Russian (RU), Serbian (SR), Slovak (SK), Slovenian (SL), Spanish (ES), Swedish (SV), Turkish (TR), Ukrainian (UK)

Languages included in World2 with “ciphering indicator off” are;
American English (AE), French (FR), Indonesian (IN), Latin American Spanish (XL), Malay (MS), Tagalog (TL)

Language included in Arabic1 with “ciphering indicator on” and Arabic2 with “ciphering indicator off” is; Arabic (AR), Farsi (FA), French (FR)

Language included in Arabic3 with “ciphering indicator off” is; Arabic (AR)

Languages included in Hebrew with “ciphering indicator off” are; Hebrew (IW), Arabic (AR), Russian (RU)

Language included in Thai and Vietnamese with “ciphering indicator off” is; English only





BOSS errands solved
BO080225-58587 Notification of new SMS & MMS is not shown
BO080228-58715/1 Audio books doesn’t work

BO080304-58885 Handset response slow when accessing menu using touch screen
BO080331-59333 Camera Touch and Go
BO080409-60345 For certain streaming video, the audio playback is distored
BO080505-60968 The Hebrew translation of Flight mode is wrong
BO080508-61068 Camera: Arabic words are written in a reverse order
BO080509-61088 The time for capturing photo or video are not right
BO080514-61178 Turkish MMI: Translation Error into Turkish: 'Bitis' should be 'Bitir'


PC-SW requirements
PC - SW version 1.5.8 available on the PC-SW CDs (1208-9005.1) should be used together with this software.

Information provided by:
Customer Services
Sony Ericsson Mobile Communications AB

Reference number: 16432-71134
Created: 2008-07-14

G900/G700 restart after flashing


Information
This is a information/clarification for G900 and G700:

After you have flashed the units in Emma, you must remove the battery and then re-insert the battery again before you restart the unit.

If you don't do this it could happend that the unit dosn't start up.

This effects RTL and MR1 sw on all kits.

A solution is planned for the MR2 sw.

This is NOT effecting P1 or W96o.

Reference number: 16434-71132
Created: 2008-07-14

G900/G700 - Activation


Information/solution
The service centers should never select language in G700 or G900 since the customer should be able to select language them selves.

To access the service menu without selecting a language you need to press * during start up of the phone. Then "UK English" will be the only selectable language. Select the language and you will be able to access the service menu. At next start-up all languages are available again.

When running activation script on G900 or G700 never select language before connecting the phone to USB.

When the phone is connected you need to press “done” in the display.

For P1 and W960 it was necessary to choose language before activation (see SI 15957-66493) but this has been improved for G900 and G700.
We have seen a lot of BOSS cases due to this misunderstanding.


Information provided by:
Customer Services
Sony Ericsson Mobile Communications AB



Reference number: 16410-71136
Created: 2008-07-14

New activation service Emma


Affected products:
HB107
HB108

Description:
Due to poor activation yield for HB1-07 Central products a new activation solution has been developed for HB1-08 Central. The new solution is backwards compatible with HB1-07, i.e. works on all HB1-07 products as well. The new activation service will NOT work with any products older than HB107 products.

Current activation method:
The activation service used today for HB1-07 products have the following steps:
1. Run Customize service in Emma.
2. Power on the phone and wait until “Insert SIM” dialog appears.
3. Connect the phone to Emma (powered on).
4. Select the activation script.
5. When activation script is completed, shut off the phone.
6. Power on the phone and wait until “Insert SIM” dialog appears.
7. Check SIM lock settings in service menu.

The new activation service solution has the following steps:
1. Run Customize service in Emma.
2. Power on the phone and wait until “Insert SIM” dialog appears.
3. Power off the phone and remove and insert the battery.
4. Press “c” button and connect the phone to Emma. Note! "c-button or similar. G502 uses "2", W760 uses "5" etc.
5. Select the activation service.
6. When activation script is completed, power on the phone and wait until “Insert SIM” dialog appears.
7. Check SIM lock settings in service menu.

Benefits:
Simpler and faster activation flow will increase the yield significantly and reduce time to run activation.
Parallel activation possible in the same way as parallel flash.
No product unique USB drivers need to be installed. Common flash driver is enough. I.e. no user interaction required to install drivers. Will save a lot of time!

Additional information:
Using the new activation service, the (activation) script is visible even though the phone already is activated. If the script is executed (again on a phone that is already activated) it is aborted after a couple of seconds with the message that the phone already is activated and not requires to be activated. No harm done.

Activation dongle is required as usual. The dongle procedure is the same for old and new activation service.

The old way of performing activation will be available for a transition period in order for all service locations to get used to the new activation method. Please note that old method of activation will not work on HB108 products at all.

Emma user guide has been updated to reflect the changes [You must be registered and logged in to see this link.]

The new activation method was enabled 080707 in Emma.

Information provided by:
Customer Services
Sony Ericsson Mobile Communications AB

Reference number: 16441-71138
Created: 2008-07-14

Release of MR1 for G700



Information
Affected products
G700

Description
New software for G700 is now available on EMMA, “Service Client” and “Update Service”.

Phone SW load module version: 1203-6566 R9M003 (new)
Bluetooth SW load module: 1200-5567 R1D (same)
PDA load module version: 1202-7347 R6J825 (new)
CDF load module version: ***x-yyyy (see listed below)
TAC: 35388702
Symbian OS: 9.1

Generic EMMA script - CDF number - revision

G700 Generic World1 - 1204-3125 - R6J825 (new)
G700 Generic World2 - 1204-3126 - R6J825 (new)
G700 Generic Arabic1 - 1204-3130 - R6J825 (new)
G700 Generic Arabic2 - 1204-3131 - R6J825 (new)
G700 Generic Arabic3 - 1206-0069 - R6J825 (new)
G700 Generic France - 1204-3128 - R6J825 (new)
G700 Generic Hebrew - 1204-3132 - R6J825 (new)
G700 Generic Thai - 1206-3331 - R6J825 (new)
G700 Generic Vietnamese - 1206-3332 - R6J825 (new)

(English [UK] hard coded in all models)

Languages included in World1 with “ciphering indicator on” are;
American English (AE), Brazilian Portuguese (PB), Bulgarian (BG), Canadian French (CF), Croatian (HR), Czech (CS), Danish (DA), Dutch (NL), Estonian (ET), Finnish (FI), French (FR), German (DE), Greek (EL), Italian (IT), Hungarian (HU), Latin American Spanish (XL), Latvian (LV), Lithuanian (LT), Norwegian (NO), Polish (PL), Portuguese (PT), Romanian (RO), Russian (RU), Serbian (SR), Slovak (SK), Slovenian (SL), Spanish (ES), Swedish (SV), Turkish (TR), Ukrainian (UK).

Languages included in World2 with “ciphering indicator off” are;
American English (AE), French (FR), Indonesian (IN), Latin American Spanish (XL), Malay (MS), Tagalog (TL)

Language included in Arabic1 with “ciphering indicator on” and Arabic2 with “ciphering indicator off” is; Arabic (AR), Farsi (FA), French (FR)

Language included in Arabic3 with “ciphering indicator off” is; Arabic (AR)

Languages included in Hebrew with “ciphering indicator off” are; Hebrew (IW), Arabic (AR), Russian (RU)

Language included in Thai and Vietnamese with “ciphering indicator off” is; English only





BOSS errands solved
BO080430-60936 Croatian MMI, Not enough space in Email Wizard
BO080504-60963 Cover picture cannot display properly in media player

BO080505-60971 Confusing translation Eng->RUS
BO080506-60998 The time for capturing photo or video are not right
BO080507-61043 Polish MMI Translation mistake
BO080507-61044 Polish MMI Translation mistake
BO080507-61052 TrackID: Can not select the send music info via SMS


PC-SW requirements
PC - SW version 1.5.8 available on the PC-SW CDs (1208-9005.1) should be used together with this software.



Reference number: 16433-71133
Created: 2008-07-14

C702 MR1 sw R3CA037


Affect Product:
C702

Description:
New and improved software has been released on Emma for C702 for all kits with no software control + only initial sw
Kits that have strict sw control will follow operator acceptance progress.

The main improvements in R3CA037 are:

- Greatly improved power consumption behaviour

- Hardware Watchdog
-Crash when starting Moses

See attached Product revision bulletins for detailed information.




Customer Services
Sony Ericsson Mobile Communications AB

SI – T280 Software Release, R1CB002 (MR1)

Information:
The new software R1CB002, has been released on EMMA III.
Availability on EMMA III: the software is now available.

Software that is dependent on Operator approval will be released when approval has been received from operator.


Information provided by:
Customer Services
Sony Ericsson Mobile Communications AB

SI-G900/G700 – Blackberry problem



Background:
There is a problem on G900 and G700 regarding the Blackberry function on some kits. If the customer will try to activate Blackberry they will get a message that this is not possible.

Solution:
The are two ways solutions to this problem:

Solution 1:
Inform the customer that it will work after the 18/8 and the customer doesn't have to do anything. It is a server that will be updated on the 18/8 that will
solve this issue and the customer doesn't have to do anything on the unit.

Solution 2:
Inform the customer to go into the support web ([You must be registered and logged in to see this link.] and download a Blackberry sw (BlackBerry Connect 4.94 Client Software) to the phone and then it will work.


Information provided by:
Customer Services
Sony Ericsson Mobile Communications AB

Affect Product:
C702
Description:
New and improved software has been released on Emma for C702 for all kits with no software control + only initial sw
Kits that have strict sw control will follow operator acceptance progress.

The main improvements in R3CA037 are:

- Greatly improved power consumption behaviour

- Hardware Watchdog
-Crash when starting Moses

Affected products:
C902
Description:
New and improved software has been released on Emma for C902 for all kits with no software control + only initial sw
Kits that have strict sw control will follow operator acceptance progress.

The main improvements in R3CA038 are:

- Greatly improved power consumption behaviour

- Recurring alarm problem solved

SI-W350 Charging the phone via the computer

Background:
We have received information that customers sometimes have problem with charging their phone (W350) via the computer.

Solution:
If you want to be able to charge your phone via the computer by using the USB cable, you have to install the drivers by using the included CD-ROM (PC Suite) or by downloading the drivers from SONYERICSSON.COM

SI-G900/G700 Camera issues

Information/solution
This is information regarding camera problem for G900 and G700.

Affected phones: G700 and G900

Problem: Sometimes it's not possible to start the camera the first time after a flash or in some cases on brand new units that has never been started before.

Workaround/ Short term solution: Restart the phone one more time and the camera should start without problems

Long term solution: Is planned for the MR2 sw.

This effects RTL and MR1 sw on all kits.

(This is NOT effecting P1 or W96o)

SI-G900/G700 restart after flashing

Information
This is a information/clarification for G900 and G700:

After you have flashed the units in Emma Service Client you should remove the battery and then re-insert the battery again before you restart the unit.

If you don't do this it could happend that the unit dosn't start up.

This effects RTL and MR1 sw on all kits.

A solution is planned for the MR2 sw.

This is NOT effecting P1 or W960.

S500 / W580 New Displays
Introduction
S500 / W580 has added a second source for displays. The new displays require different drivers which are included in the latest software revisions from R8Bxxx and on.
Instruction
If a new display is installed and upon powering up the unit the display looks to have issues, flash the unit with the latest software before performing any other repair actions. Once flashed, the unit’s display should work properly.

Background:
Unfortunately due to a calibration error a batch of R306 units will show a warning message "Serious error. Stop charging. Stop using your phone. Contact a Sony Ericsson Call Centre" when fully charged.
The cause is only a measuring problem, so there is no risk to the customer.




Solution:
The unit should be swapped since there is no way to fix the message with repair equipment.

Please send these units to SBE or according instruction from your local Sony Ericsson company.
Please see below document for the affected IMEI / Market.

UKG RSI – R306 Low Battery Voltage Behaviour
Description:
If the battery level is 3.2V or below, the R306 can not power on by pressing power on even with the charger attached.

Solution:
If the R306 appear dead and do not start, keep the phone in the charger for at least 10 min and see if the charging icon appears